Privacy Policy

Last updated: 30 September 2026

Who we are

Noor & West Ltd is a company registered in England and Wales under company number 17490594. We are responsible for the personal information collected through this website.

You can contact us at hello@noorandwest.com.

Information we collect

When you contact us through our website or by email, we may collect:

• your name
• your email address
• the information included in your message
• technical information such as your IP address, browser and device information
• information collected through essential website cookies

Please avoid including sensitive personal information in your initial enquiry unless it is necessary.

How we use your information

We use your personal information to:

• respond to enquiries
• discuss and provide our concierge services
• manage our relationship with clients
• operate, protect and improve our website
• maintain appropriate business and financial records
• comply with legal and regulatory requirements

Our lawful bases

We process personal information where it is necessary:

• to respond to your enquiry or take steps before entering into a contract
• to perform a contract with you
• for our legitimate interests in operating and protecting our business and providing an effective service
• to comply with a legal obligation
• where you have given consent, when consent is required

Sharing your information

We do not sell your personal information.

We may share it with trusted service providers that help us operate our website, email and business systems, including Squarespace. We may also share information with professional advisers or authorities where required by law.

Some service providers may process information outside the United Kingdom. Where this happens, we require appropriate safeguards to protect your information.

How long we keep information

We keep enquiry information only for as long as reasonably necessary. Enquiries that do not become client relationships will normally be deleted within 24 months of our last contact.

Where you become a client, we may retain relevant records for up to six years after our relationship ends where necessary for legal, tax or accounting purposes.

Cookies

This website uses essential cookies required for it to operate correctly. It may also use limited analytics to help us understand how visitors use the website. Where consent is legally required for non-essential cookies, we will ask for it before those cookies are used.

Your rights

Under UK data-protection law, you may have the right to:

• request access to your personal information
• ask us to correct inaccurate information
• ask us to delete your information
• restrict or object to certain uses of your information
• request a copy of information you have provided
• withdraw consent where processing is based on consent

To exercise your rights, email hello@noorandwest.com.

You may also complain to the Information Commissioner’s Office at www.ico.org.uk if you are unhappy with how we use your personal information.

Changes to this policy

We may update this privacy policy occasionally. Any changes will be published on this page with a revised date.